Regional IT Technician

Ref: SCH-E-A-1071

Establishment: London City Heights E-ACT Academy Location: London Salary: 30357.00 - 32370.00 Department: Regional IT Job Type: Full Time

Closing Date: 14/11/2023 00:00 Interview Date: - Start Date: 05/12/2023

Additional Information

Contract Type: Permanent Contract Term: AYR - All year round Hours per Week: 37.00 Weeks per Year: 52.000 Pay Grade: NJC 16 -20 Number of Vacancies: 1

The Role

E-ACT is a highly successful Multi Academy Trust (MAT) encompassing 28 Academies spanning the length breath of the country. Our hopes and aspirations of every one of our pupils is the same. By encouraging them to Think Big and believe that anything is possible, by showing them the importance of Team Spirit and by teaching them to carefully think through their decisions to do The Right Thing, we know that everyone of our pupils can realise their potential with us.

Our community includes over 18,000 pupils and 2,500 teaching and non-teaching professional across the country.

The Role

The London Regional Team are looking to recruit a Regional ICT Technician to be based in The City Heights E-Act Academy to assist in delivering reliable and efficient ICT systems and provided comprehensive ICT support for Academy staff and students.

· Operating the ICT Helpdesk effectively and responding to/resolving calls within agreed timescales

· Providing support for ICT queries with escalation to third party suppliers when necessary

· Assist with the maintenance of ICT hardware and equipment to the required levels including repair where appropriate.

· Assist with the day to day running of the network

Please see attached Job Description and Person Specification for full details.

What you will get in return

Competitive local Government Pension Scheme
30 days annual leave and statutory Bank Holidays
Ride to Work Scheme
Market leading Personal Development and Training plans to further your career
Access to Mental Health First Aid Programme
24 hours access to Employee Assistance Programme

If you have any further questions we would love to hear from you. Please email: southregionhrqueries@e-act.org.uk

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.

Benefits

Other
Inner London Weighting

Qualifications

Qualification Title	Grade
5 GCSEs including Maths and English (grade 4-9) or equivalent		Essential
Recognised ICT qualification		Essential

Skills

Personal Attributes
Ability to work collaboratively and lead a team	Essential
CPD / Training
Be enthusiastic and willing to undertake CPD in order to fulfil the role	Essential
Relevant Experience
Experience of using the Microsoft Office suite to intermediate level or above	Essential
Demonstrable experience of operating MIS systems	Essential
Experience/Knowledge
Knowledge of ICT Help Desk systems, call logging and resolution	Essential